Form Rules

Conditional routing based on submission data

Form rules let you create conditional logic for your form submissions. Route emails to different recipients, redirect to custom pages, or trigger webhooks based on form field values.

How Rules Work

Each rule has:

• Conditions: Field comparisons that must be true (AND logic)
• Actions: What happens when conditions match
• Priority: Higher priority rules are evaluated first

Creating Rules

In your form settings, go to the Rules tab and click “Add Rule”.

Conditions

Available operators:

Operator	Description
equals	Exact match (case-insensitive)
not_equals	Does not match
contains	Field contains value
not_contains	Field does not contain value
starts_with	Field starts with value
ends_with	Field ends with value
is_empty	Field is empty
is_not_empty	Field has a value
greater_than	Numeric comparison
less_than	Numeric comparison

Actions

Action	Description
Send email	Route to a specific email address
Redirect	Send user to a custom URL
Webhook	POST to a custom endpoint
Tag	Add a tag for filtering

Examples

Route by Department

Send sales inquiries to the sales team:

Condition: department equals "sales"
Action: Send email to [e-mail]

VIP Redirect

Redirect enterprise leads to a special page:

Condition: company_size greater_than 100
Action: Redirect to /enterprise-thanks

Support Ticket Webhook

Trigger a webhook for support requests:

Condition: type equals "support"
Action: Webhook to https://api.helpdesk.com/tickets

Multiple Conditions

Rules use AND logic - all conditions must match:

Condition 1: country equals "US"
Condition 2: budget greater_than 10000
Action: Send email to [e-mail]

Priority

When multiple rules match, higher priority rules execute first. Set priority in the rule settings (1-100, higher = first).

Rules are evaluated in order of priority. The first matching redirect action will be used.